Before shift
- Arrive early and ready.
- Bring licence, charged phone, cable, power bank and water.
- Check route notes and van condition.
⚡ Fast answers for better routes
The driver website that helps your team deliver smarter, safer, and faster.
A practical hub for new and experienced drivers: onboarding, route tips, app help, common delivery problems, performance guidance, and daily checklists.
Start Here
Everything a new driver should understand before taking their first full route.
Loading
- Keep bags in route order where possible.
- Separate overflow so labels are visible.
- Do not rush scans without checking.
On route
- Read instructions before leaving the van.
- Park safely and avoid blocking traffic.
- Escalate issues early, not at the end.
End of day
- Return required parcels correctly.
- Report van damage or route issues.
- Confirm next shift details.
Route Efficiency Playbook
Simple habits that save minutes at every stop without encouraging unsafe driving or shortcuts.
Loadout
Build the route before you drive.
Keep the first bags easy to reach, labels visible, and overflow grouped by driver aid or stop sequence.
Keep the first bags easy to reach, labels visible, and overflow grouped by driver aid or stop sequence.
First hour
Set your rhythm early.
Check the next stop before moving, avoid unnecessary U-turns, and solve access problems using the proper contact flow.
Check the next stop before moving, avoid unnecessary U-turns, and solve access problems using the proper contact flow.
Mid-route
Reset the van when it gets messy.
Take 2 minutes to bring the next bag forward and re-stack overflow. This prevents 10 minutes of searching later.
Take 2 minutes to bring the next bag forward and re-stack overflow. This prevents 10 minutes of searching later.
Final stops
Stay accurate when tired.
Most avoidable mistakes happen near the end: wrong house, poor photo, missed parcel, or wrong app selection.
Most avoidable mistakes happen near the end: wrong house, poor photo, missed parcel, or wrong app selection.
Flex App & Tech Help
Fast troubleshooting for the problems that slow drivers down.
App frozen
- Stop safely before using your phone.
- Close and reopen the app.
- Check signal, battery and permissions.
- Tell dispatch if it keeps happening.
Battery running low
- Use a charger from the start, not at 10%.
- Lower screen brightness where safe.
- Close unused apps.
- Carry a power bank as backup.
GPS looks wrong
- Check the written address.
- Look for house names/numbers carefully.
- Use customer contact if unclear.
- Do not guess-deliver.
Problem Solving Scenarios
Search by problem and follow a simple action plan. Replace these with your exact DSP procedures where needed.
⚠️
Important: Drivers should always follow current company policy, Amazon procedures, local laws, and dispatch instructions. This website is a support guide, not a replacement for official rules.
Performance & Quality
Drivers perform better when they understand what good delivery looks like.
01
Proof photos
Clear, well-lit photos showing the parcel in the correct location reduce disputes and rework.
02
Contact compliance
Use the required contact flow before selecting failed delivery reasons.
03
Safe delivery
Do not leave parcels where they are visible, exposed, unsafe, or clearly against instructions.
04
Accuracy
Double-check address, parcel count, customer notes, and app selection before completing each stop.
Area-Specific Tips
Add your depot’s real knowledge here: difficult estates, parking notes, common access codes, and local route advice.
High-rise flats
Group parcels before entering. Check concierge rules, lift access, and whether multiple stops can be completed from one parking spot.
Town centres
Watch loading restrictions, bus lanes, pedestrian zones and event closures. Plan safe parking before you reach the stop.
Rural routes
Signal may drop. Check maps before entering low-signal areas, keep parcels organised, and never take unsafe roads.
Daily Checklists
Interactive checklists drivers can use on their phones. Ticks save in the browser until reset.
Before route
- Licence and ID ready
- Phone charged
- Charger/power bank packed
- Water and food packed
- Van checked and reported
At loadout
- Route reviewed
- Bags loaded in order
- Overflow grouped clearly
- Labels visible
- Issues raised before leaving
End of day
- Returns handled correctly
- Fuel/charge checked if required
- Damage reported
- Equipment returned
- Next shift confirmed
Driver FAQ
Keep this updated with the questions your drivers ask every week.
Need help on route?
Replace this area with your dispatch phone number, WhatsApp group link, escalation rules and emergency process.